FAQ
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Is the loading speed of the video coming out a bit slow?
Considering your network environment speed and data usage, video playback is set to Auto.
If you want to see better quality, you can change the Auto section to 720p.
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In the case of the iOS app, there is no sound when playing the video.
It's silent according to iOS policy, but in this case, if you turn up the volume, there's no problem with the sound.
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What should I do if the screen comes out black when playing the video?
For Android phones, you can set the Chrome browser as the default Internet browser in your smartphone settings.
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Where can I buy the printed QR sticker?
You can purchase it on the site below.
https://www.ebay.com/itm/255796989087
https://www.etsy.com/listing/1322457270
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Is there a limit to the amount of video that can be uploaded?
It is recommended that you take a picture for about 60 seconds and upload it. If you upload too much capacity, there may be problems with video playback.
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Does uploading a video take a lot of time?
Yes, it may take more than 60 seconds because the image needs to be optimally encoded and uploaded to the server.
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Why can't I change the video once I upload it?
The heart messenger service is for the purpose of permanently preserving videos. This is because changes are made in the middle, and the fundamental purpose is not achieved.
If you absolutely need to change the video, please contact us through 1:1 inquiry. We can help separately. -
How is the video managed and secured?
Wecandio specialized company server management is used, and security is using CD Networks' co-location service. CDNetworks is a global content delivery network (CDN) service provider, providing more than 40,000 websites and cloud service infrastructure around the world.
Stable server management and security are provided through CDNetworks Internet Data Center (IDC).
Wecandio uses the security control service provided by CD Networks Co-location. -
How can the recipient check the video connected to the QR code?
Take a picture of the QR code with the camera app and click the URL. You can see the video message of the sender.
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What to do after printing the QR Code?
You can attach the QR code printout to the product you want to send, or if it is difficult to attach it to the product, you can send it enclosed in a packaging box.